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I joined Machelp line because I am always running into annoying little problems that take ages to sort out. I found their service excellent. A few quick instructions and the job is done. You know how frustrating it is when you know what you need to do, but just can't figure out how to do it. So far there hasn't been a problem that hasn't been resolved very quickly. I particularly like the remote access feature. The technician just takes over your machine and you watch as he clicks and opens and closes pages and fixes the problem before your eyes. Magic ! Well worth the fee.