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Thanks guys for sorting out my wifi problem! I wasn't able to get my MacBook Pro to connect to my wireless router and your support operator was able to remotely access my Mac using a cable and then he reconfigured my router! They said it was a problem with the router channel or something? I have no idea, all I know is that now it works! Thank you so much for your help, you were very kind and patient and I will definitely use you again.